RETURN & REFUND POLICY
Every Eustacio Jewelry piece is made-to-order — designed, shaped, and finished by hand to your exact specifications. Because each ring is created specifically for you and cannot be resold, we are unable to accept returns, exchanges, or refunds once production has begun, except in the cases outlined below.
Before Production Begins
Once your design, metal, stone, and sizing are finalized, we will send you an Order Summary and Design Approval to review and confirm before any cutting, casting, or setting takes place. This is your opportunity to confirm every detail is correct. Once approved, production begins and the piece is considered final.
When We Will Repair, Remake, or Refund
We stand behind the quality of our craftsmanship. We will repair, remake, or refund a piece — at no cost to you — in the following cases:
Manufacturing Defect
A flaw in workmanship not caused by wear, damage, or alteration after delivery
Specification Mismatch
The delivered piece does not match the metal, stone, carat weight, or design confirmed in your signed Design Approval Confirmation
Damage In Transit
The piece arrives damaged due to shipping, provided it is reported within 48 hours of delivery with photos
What Is Not Covered
Change of mind after production has begun
Errors in specifications that were confirmed in the signed Design Approval Confirmation
Normal wear, resizing after delivery, or damage caused after the item is in your possession
Requests made outside the reporting window (see above)
Our Commitment
We encourage you to ask questions, request revisions, and review every detail with our team before your Design Approval Confirmation is signed. We're here to guide you through each step so your piece is exactly right — the first time.